Returning an item purchased from Direct Create

Return request can be placed online or through the App, if you've received an item in a 'Damaged' or 'Defective' state. The item can also be returned if it does not match the description of the item in the listing. The return request can be placed in the following ways-

1. By asking for a doorstep pickup;
2. By dropping off the item at our point of presence (POP) centers;
3. By Couriering the item back to us;

Important conditions for Return

The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

1. The product shall be in unused and original condition;
2. You shall inform about the return of the product to us within a period of 10 days;
3. You shall not accept any open box deliveries;
4. The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.

COVENANTS OF SELLERS

1. Returns including all replacements/pickups are done free of cost.
2. In case, the item returned is damaged or defective or not as per the listing specifications, the refund of the entire amount including Shipping charges would be processed to your account within a period of 7-10 days.
3. Replacement is subject to availability of stock with the Seller. If possible, we will try to deliver the replacement while we pick-up or your drop-off the damaged/defective item. Further, in case, the Replacement is not available, the amount for the same shall be refunded back to your account.
4. In cases, the replacement cannot be arranged at the earliest, we ensure the pickup at the earliest and make sure that the replacement is sent by the maker of the Product as soon as possible.
5. In cases, where a pickup cannot be arranged by us due to logistics constraints in certain areas, you can ship the product through any courier agency. You will be reimbursed the shipping charges against the original receipt.
6. Returns are subject to the Seller's return policy. Returns are covered by the 10 day Replacement Guarantee for all Makers on Direct Create for readymade products other than made-to-order or customized goods

Situations where Maker/Seller will not support returns

1. If return request is made outside the specified time frame i.e. after a period of 10 days;
2. If anything goes missing from the package you've received including price tags, labels, original packing, freebies and accessories etc;
3. If the product is damaged due to misuse;
4. If the products are Custom made by the Maker on special demand by the buyer;
5. If any product that has been used or its durables have been installed on your site;
6. If it is found that certain products with tampered or missing parts or serial numbers;
7. If it is found that you have accepted an open box delivery, no request for return would be processed.
8. If it includes certain products that can’t be returned due to health and hygiene matters.

Customized goods

Custom goods are products which are made to order as per your specifications and do not have a ready market. The Maker invests in inputs handpicked for your order and makes the goods available as per the demand. In such cases, it becomes inequitable to stipulate a return for replacement or exchange. However, under the Direct Create terms and conditions, Makers strive to satisfy the buyer to the maximum extent possible, by making small changes or alterations to size or other specifications which are practical and possible without incurring substantial additional resources in that process. Hence, any additional costs for shipping, returns and modifications etc. shall be reimbursed by the buyer.