How can we help?

DirectCreate brings makers, designers, and buyers together to discover, shop, and create handmade work.

1. Browse the shop when you are ready to buy an available product.
2. Discover makers and designers when you are exploring people and practices.
3. Start a DirectCreate project when the work needs a conversation, a brief, or a new pairing.

Create an account, choose the role that reflects your work, and complete the fields that help people understand what you do.

1. Register or sign in to your DirectCreate account.
2. Open your dashboard and choose the maker or designer profile path.
3. Add clear profile details, location, work description, and images, then save the profile.

Buyers discover and order work. Makers share the skills and work they make. Designers develop work and studios. DirectCreate supports the platform and collaborations between people.

1. Browse as a buyer when you are looking for available work or a starting point.
2. Create a maker or designer profile when you are ready to share your own practice.
3. Start a DirectCreate project when the work needs a request, a pairing, or a new brief.

Use the email address connected to your DirectCreate account. Request a password reset when you cannot sign in, then contact support if the email does not arrive.

1. Open sign in and use the email address you registered with DirectCreate.
2. Choose the password reset option when you need a new password.
3. Check your inbox and spam folder, then send a support request with the email address you used if you still need help.

A maker profile introduces your practice and gives DirectCreate the information needed to support your work on the platform.

1. Open Maker Home and choose Profile and skills.
2. Choose Add Personal Details, then complete your name, email, phone, organisation, gender, address, country, state, city, and PIN.
3. Choose Save Profile, then return to Maker Home to add skills, products, and storefront information as each section becomes ready.

A designer profile records your practice and leads into the studio workflow for designs, requests, and published work.

1. Open Designer setup and choose Add your profile.
2. Complete your practice details, experience, location, and images, then choose Save Profile.
3. Return to Designer setup to add designs, review requests, and prepare your studio.

Use Maker Home to complete the shop, product, bank, and fulfillment details that support selling through DirectCreate.

1. Complete your maker profile first.
2. Open Maker Home and follow the setup list for shop, products, and the details required for your work.
3. Review each saved item before sharing your shop link.

A designer studio is the public place for your practice and designs after the required studio details are complete.

1. Complete your designer profile, then open Designer setup and choose Open your Studio.
2. Add your studio name, about text, and visual details, then choose Save draft.
3. Choose Open my Studio when the studio is ready, then use its public link to share your work.

Add work from the role-specific area of your account so the listing stays connected to the right maker, designer, shop, or studio.

1. Open Maker Home or the Designer area of your account.
2. Choose the product or design action and add accurate titles, images, and details.
3. Review the saved listing before you share it or use it in a DirectCreate collaboration.

Choose a product, add it to your cart, review the checkout details, and place the order when the total and delivery information are right.

1. Choose a product in the DirectCreate shop and add it to your cart.
2. Open the cart and review quantity, shipping information, and the total.
3. Continue to checkout and follow the ordering or payment path shown for the items in your cart.

Use My Orders to open the records connected to your DirectCreate account and review the details available for each order.

1. Sign in to the account used for the order.
2. Open My Orders from your account menu or dashboard.
3. Choose the order to review its available details, then contact DirectCreate if you need help.

DirectCreate collaborations help people describe a need, connect with the right person, agree the work, follow progress, and confirm delivery.

1. Open Start a Project and describe the work you need.
2. Ask the DirectCreate team to help you find a maker or designer when you need a pairing.
3. Use the DirectCreate workflow to agree the work and follow the next steps with the people involved.

Review the checkout details and the relevant DirectCreate policy before you order. Send a support request with your order reference when you need help with a completed order.

1. Review delivery details and the total during checkout.
2. Read the return and refund policy for the product and order situation.
3. Send the DirectCreate team your order reference when you need help after checkout.

Search this Help Center first. Send a support request when you still need help, and the DirectCreate team will receive it at contact@directcreate.com.

1. Choose the topic that matches your question.
2. Include the useful order, product, profile, or collaboration details in your message.
3. Keep the reference from your receipt and reply to that email when you need to add information.